Unlike most other products or services, you pay for electricity after you have used it.
Payments must be received in the Cooperative office by the due date to avoid a late payment charge. Late payments are subject to a five percent (5%) charge of the current month's charges.
If there are any questions concerning your bill, please contact Member Services at 507-367-7000 or 800-214-2694 from 7:30 a.m. to 4:00 p.m. Monday - Friday or e-mail email@example.com.
All delinquent bills for which payment has not been received by the disconnection date shall be subject to the provisions of the Cooperative’s disconnection policies. Accounts with a balance of 30 days or more past due are subject to disconnection. Disconnection notices are printed on the monthly billing statement.
A cooperative representative will attempt to contact you by phone, email, or our automated call system at least one day prior to the planned disconnection. If we are unable to reach you or if an acceptable payment arrangement has not been established, the Cooperative may proceed with disconnection.
If your electric service is disconnected because of non-payment, a reconnection fee of $75 will be charged to reconnect service when able to do so remotely. A reconnection fee of $100-$400 will be charged to reconnect if the reconnection needs to be done in-person or with additional assistance from the office which is not related to Cooperative equipment issues.
Minnesota Cold Weather Rule
The Minnesota Cold Weather Rule, which is in effect October 15 to April 15, does not forbid winter disconnections. If you receive a disconnection notice during that timeframe, you must act promptly in order to ensure you meet all the qualifying conditions and complete the Cold Weather Shutoff Protection Application within fifteen (15) days of the notice to disconnect. For a notification of your rights and responsibilities as well as the Cold Weather Shutfoff Protection Application, please click below.